The key is to work with each patient individually on their fear, firstly by finding out details of any previous bad experiences and finding out which aspect especially bothers them. Some patients have a fear of injections but don't mind drilling, others are fine with injections but don't like the drilling, whilst some feel panicky about breathing if water from the drill collects in their mouth. Although some patients have a more general fear, I tend to find with most people there is one specific aspect that worries them the most.
I take pride in my injection technique. Usually the most discomfort during an injection is not caused by the needle going it, but by the dentist injecting the anaesthetic solution too fast. A careful slow injection really does help enormously. Many patients tell me they didn't feel the injection at all. For patients who don't like the sensation of the water collecting in the back of their mouth I work closely with my assistant to control the water spray to minimise this. I have patients who like to have breathing breaks every few seconds and am always happy to accommodate this. We can also use a rubber sheet over the tooth that prevents any water at all from going into the mouth.
Another thing I find that has triggered dental phobia for many patients is a brusque manner or rough technique. I can guarantee to always be caring and thoughtful in my approach and gentle in my technique.
I think it is vital to offer patients options, and ensure that we work together to make plans they are entirely happy with. I explain things in a simple manner without using dental jargon. Pictures can be really helpful so I will take photos inside your mouth so you can see the problem I am talking about for yourself. I also take pictures inside the mouth of work I have completed so you can see the quality of my work. I find all these things help patients to feel confident and comfortable in my care.
If phobias are more serious I can offer oral sedation. At the practice we can also offer inhalational sedation (gas and air), and if needed we can arrange IV sedation at another practice. However it is several years since anyone has actually needed to ask me for any of these options.
If you are thinking about fighting that fear and making an appointment you have various options. You are welcome to come for a free consultation, to meet me, have a chat and see the practice. Alternatively you can book in for an hour long new patient assessment and treatment planning appointment. But if even those options are too much to start with you can call me for a chat, or have a chat over email or text. My details can be found on my contact page http://www.drlucynichols.com/contact.html
Here are some sample comments from nervous patients that I have taken from my review page:
"Thank you very much for my sparkling new teeth, for taking care and discussing the process at every step to put me at ease. I was very nervous at first but as the treatment progressed I could feel the tension ease in my shoulders. Yes, to such an extent that I almost fell asleep during an appointment. I am sure I heard myself snore! I was so scared about the tooth extraction and implant that I delayed the process but you were very patient with me and give me time to get used to the idea. Everything went well, hardly any bleeding and after a good nights sleep, all was back to normal. I first went to the Fountain Dental Practice with my nephew who is now 7 years old. The receptionist that day was very friendly and answered all our questions. I felt very comfortable and decided that it was the best place for my treatment and I have not been disappointed. It took me a year to make my first appointment but it has been worth it. Thank you." Merlyn Harris
“I came knowing I needed a significant amount of restorative dentistry. I was very nervous and had resigned myself to some painful dentistry with limited cosmetic improvement. Lucy is very good with nervous patients and put me at ease almost immediately. I found that over the course of the treatment I eventually stopped being intensely nervous before each treatment, something of an improvement for a life-long dentist-phobe." Jen Miller
"I want to thank you all for the care you gave me through my treatment. I walked through your front door a very nervous woman and have walked out a lot braver and contented one owing to your kind approach. It started with your receptionist. Then Dr Lucy and nurse, then on to the hygienist. All so caring. You have made an old lady happy. Thanks to everyone." Hilda Cosnett